Once you have purchased products from Memby, refunds can be made by cancelling the purchase within 14 days of the date of the payment.

You can find all the situations that guarantee a refund by visiting Memby's refund policy page.

Submit your request to our customer support team in the following ways:

In most cases, you will receive a reply within 1 working day. The longest it can take is up to 4 days.